FREQUENTLY ASKED QUESTIONS (FAQS)

Business Operation Hours

  1. What are MITEC’s opening hours?

    MITEC operates during the following hours:

    Monday - Sunday: 8am – 6pm (subject to events in-house)

    Please note that opening hours may vary for different events, exhibitions, and public holidays. Kindly check MITEC’s official social handles or contact our customer service at 03-62066100 for the most up-to-date information regarding opening hours for specific dates.

  2. What are the opening hours for Garden Court Cafe?

    Garden Court Cafe operates during the following hours:

    Monday – Sunday: 8am – 5pm (subject to events in-house)

    Please note that opening hours may vary for different events, exhibitions, and public holidays. Kindly check MITEC’s official social handles or contact our customer service at 03-62066100 for the most up-to-date information regarding opening hours for specific dates.

  3. What other F&B outlets are available in MITEC and what are the opening hours?

    Food Junction – Kopitiam concept food stalls for a taste of Malaysian dishes.

    Sweetz – A sweet corner offering varieties of desserts and pastries.

    Garden Terrace – Cozy lounge to unwind the day with a curated selection of house drinks and snacks.

    Please note that all F&B outlets operate according to the schedule of mega exhibitions and conventions.

    For precise details regarding to the F&B availability during mega exhibitions and conventions, kindly contact our customer service at 03-62066100 for the most up-to-date information.

Events and Promotions

  1. Where can I get updated on the upcoming events at MITEC?

    To stay informed about upcoming events at MITEC, please visit our website’s Events page for the latest updates: https://mitec.com.my/visit/event-calendar/

Parking

  1. What parking options are available at MITEC and its vicinity, and what are the rates?

    Here are the designated parking areas for your vehicle:

    1. MITEC Basement Parking 1 and 1A
      • 1st hour or part thereof - RM10
      • Subsequent hour - RM5
      • Maximum per day - RM15
      • Motorcycle parking is free
    2. Valet parking at South Entrance - RM 30 (limited to 6 hours) (subject to events in-house)
    3. MATRADE Outdoor Car Park - RM 7 – RM14 per entry
    4. MITI Basement Parking – First two hours RM 5, RM 2 every subsequent hour with a maximum of RM20 per day

    Please note that rates are subject to change for third party parking. Alternatively, we strongly encourage the use of affordable, accessible, and sustainable transportation such as e-hailing services (Drop-off at South Entrance) or carpooling.

  2. What are the parking payment systems available at MITEC?

    MITEC operates on cashless parking. Please note that above rates are inclusive of SST. Additional 10% service provider fee applies for usage of Visa/Master/Debit card.

Transportation

  1. How to get to MITEC - accessibility by car, public transport etc.

    • By car: Best to refer to www.mitec.com.my website, Waze, Google maps
    • The following major roads, expressways and highways will conveniently direct visitors to MITEC:
      a) DUKE (Duta-Ulu Klang Expressway)
      b) NKVE (North Klang Valley Expressway)
      c) SPRINT Highway
      d) Jalan Kuching
    • By e-hailing: Drop off at MITEC South Entrance
    • By public transportation:
      1. Bus – Opt for the 821or 851 bus and stop at the KL 1022 MATRADE South bus station, a 4-minute walk to MITEC.
      2. MRT - Stop at the Semantan Station which is about 10-minute drive to MITEC.
      3. KTM - Stop at the Segambut Station and transfer with a taxi/Grab to MITEC.
      4. GoKL City Bus - https://moovitapp.com/index/en/public_transit-line-gokl_13_magenta-Kuala_Lumpur-1082-856288-148969434-0

    Alternatively, we strongly encourage the use of other affordable, accessible and sustainable transportation (SDG11) such as e-hailing services (Drop-off at South Entrance) or carpooling.

Facilities & Amenities

  1. What facilities/amenities are available for senior citizens and individuals with mobility difficulties?

    We have taken measures to ensure a comfortable experience for all visitors. As such, we offer readily available wheelchairs and flat-floor access from the South Entrance drop-off point. Additionally, elevators and floor ramps are situated throughout the Centre.

    If you have any specific needs or inquiries, please reach out to our customer service team. We’re here to make your visit smooth and enjoyable.

  2. Does MITEC have a designated room for breastfeeding/parenting?

    MITEC has dedicated breastfeeding and parenting rooms available. The room is designed to ensure privacy and convenience for parents and caregivers.

  3. Are there surau facilities available at MITEC?

    Surau facilities complemented by convenient ablution amenities, are strategically located on every floor at MITEC and designed to provide a comfortable space for prayer and reflection.

  4. Is there public Wi-Fi available for visitors?

    MITEC has complimentary public Wi-Fi access for all our visitors. Stay connected and make the most of your experience throughout your visit to MITEC.

  5. Is there electric vehicle (EV) charging station available at MITEC?

    We offer a total of three electric vehicle (EV) charging stations situated within our basement car park. These stations are equipped with 2 x 7.4kW AC T2 cabled chargers and 1 x 22kW AC T2 cabled charger, ensuring efficient charging options for EVs.

  6. Is smoking permitted at MITEC?

    Kindly be aware that MITEC maintains a smoke-free environment in accordance with Government legislation. Smoking is strictly prohibited within the venue premises. However, designated smoking areas have been assigned. Electronic cigarettes, e-cigars, and vape pens are also subject to the same regulations as traditional cigarettes. Your cooperation in upholding the policy is greatly appreciated as we ensure a clean and comfortable atmosphere for all visitors.

  7. Am I allowed to bring in external catering for personal use or from my event/exhibition stand?

    MITEC has exclusive catering rights for the venue. No outside food and beverage is permitted into the venue unless directly related to your business for showcasing purposes during exhibitions i.e. manufactured or imported by your company and that these items are restricted to sampling sizes.

Safety & Security

  1. Is there an ambulance on standby should there be medical emergencies?

    The safety and well-being of our visitors is a top priority. Hence, a paramedic team is always on standby at the South Entrance during mega exhibitions, ready to respond swiftly to any medical emergencies. Additionally, our team at MITEC is trained in first aid procedures and emergency preparedness. They are certified in the usage of Automated External Defibrillators (AED) and possess the expertise to administer first aid when required.

  2. Is MITEC equipped with fire extinguishers and hoses for fire safety measures?

    MITEC is equipped with fire extinguishers and hoses on every floor, ensuring comprehensive fire safety provisions. Additionally, the venue is equipped with a sprinkler system to further enhance fire prevention and safety measures. Our team is also trained in basic fire safety protocols to swiftly respond to any potential incidents.