7 February 2020

The Malaysia International Trade and Exhibition Centre (MITEC) would like to express our thanks to our Business Events community for their continued support and unity. Our Community shows tremendous strength in addressing current business challenges and we are confident that events will successfully continue.

We, therefore, like to point out, that MITEC considers the well-being and safety of our clients, guests, visitors and team members as of utmost importance.

As Malaysia’s largest venue and purpose-built business events facility for international, regional and local conferences, exhibitions, meetings and lifestyle shows, the safety and security of clients, guests, visitors and team members are of paramount importance for MITEC.

Ensuring the safety of visitors is part and parcel of the Standard Operating Procedure (SOP) of any world-class operation. As such, it is embedded in our Safety and Health protocols to ensuring safety, health and welfare of all persons at our premise and to eliminate where practicable or minimise through treatment or other means any environmental and social impacts and/or significant health, hazards and risks.

Whilst we fully understand the situation and circumstances of the current economic environment of our business partners, we continue to strengthen our efforts to ensure minimal business interruption/impact for your event for matters under our influence.

Precautionary measure against Novel Coronavirus (2019-nCoV)

MITEC has a well-coordinated emergency management system with paramedics and health professionals on duty during business hours to immediately address any situation.

In response to the current Novel Coronavirus (2019-nCoV), we wish to assure our clients that the Venue has increased its already high standard for high-traffic areas with hygiene measures, including extra cleaning and disinfection, thermometers at touchpoints as well as provided hand sanitisers.

We have designated three health screening checkpoints located at the North, South and West Entrances. Guests, visitors, contractors and team members are subjected to temperature screening at these checkpoints in view of the Novel Coronavirus. A person showing any symptoms will be taken to a treatment room located at the South Entrance and further examination will be conducted by a qualified paramedic.

MITEC is the only trade fair venue in Malaysia with its own in-house medical clinic including an isolation room if needed, providing our community with peace of mind and support whilst conducting business as usual. We also have an ambulance stationed at the South entrance during business hours and extended hours during events.

Emergency Management

All our Emergency Response Team (ERT) are knowledgeable and familiar with the various emergency procedures and trained to guide visitors to safety in the event of an emergency. They are also constantly reminded of the importance of being alert during any function held at the Venue.

Our control room is supervised round the clock, equipped with camera surveillance and CCTV to respond to any emergency situation. Rescue and Security personnel are visibly present and easily identifiable throughout the Venue.

For any medical emergency, please contact our Safety Manager at +603 6206 2308 and/or Black Orange Paramedic at +619 641 2132 and for any other emergencies, please reach out to our Security Manager at +603 6206 2307.

External emergency numbers:

Emergency (Police, Fire, Ambulance, Hazmat) 999
Police station (Sri Hartamas) +603 6201 9222
Fire brigade (Sri Hartamas) +603 6203 2071
Kuala Lumpur General Hospital +603 2615 5555

General information

For the latest and best update, please refer to the Ministry of Health’s website and their guidelines or call +603 8881 0200/600/700 or email

Malaysia remains a safe travel destination. The Malaysian Government including its Ministry of Health (MOH) and Ministry of Tourism, Arts and Culture, is closely monitoring the situation and has taken preventive actions and measures against the Novel Coronavirus. Further information and health guidelines as issued by the MOH can be obtained from their official website at